Terms and Conditions

Attention: by using this website, you confirm that you have read, understood and accepted these terms of use (hereinafter referred to as the "Terms") and agree that you are obliged to comply with them, as well as all other applicable laws and regulations. If you do not accept these Terms, do not use this website.

Balkan Roads d.o.o. may amend these Terms at any time by amending this text. By continuing to use the Service, you will be deemed to agree to such modified or amended Terms. Balkan Roads d.o.o. It advises you to periodically check the Terms and Conditions in order to be aware of possible changes to them. Certain provisions of these Terms may be overridden by explicit legal acts or notices displayed on other pages of this site.

Use of the website

All material on this website (hereinafter referred to as the "Site") is protected by copyright and any unauthorized use may constitute a violation of the Law on Copyright and Related Rights, the Law on Trademarks or other laws in the field of intellectual property. Except as otherwise indicated elsewhere on this site, you may view, copy, print or download all content solely for your personal, non-commercial use and for informational purposes, provided that all copyright notices or other proprietary information contained in the original document keep in all copies. You may not modify the content of this site in any way, or reproduce or publicly display, perform, distribute or otherwise use it for public or commercial purposes. Notwithstanding the foregoing, any software or other material available for download or use through this site that has its own terms of use or license is subject to those terms. If you breach any of these Terms, your permission to use the Site will be revoked and you will be required to immediately destroy any content you have downloaded or printed.

Except as expressly stated otherwise herein or on another page of this Site, nothing contained herein, whether express, implied, disclaimer or otherwise, grants you any right to use any intellectual property found on the Site.


Any materials, feedback or other types of information you provide to this Site or to Balkan Roads d.o.o. regarding this Site ("Information") will not be considered confidential or proprietary. Balkan Roads d.o.o. will be the exclusive owner of all information collected on or in connection with the Site. Balkan Roads d.o.o. has no obligations in relation to such information and is free to use it without restrictions for any purpose (such as use, reproduction, modification, publication, (re)distribution, public display, etc.) and without citing the source.

It is prohibited to post or transmit to or from the Site any illegal, threatening, defamatory, humiliating, obscene, pornographic or other materials that violate any laws.


Balkan Roads d.o.o. reserves the right to collect certain personal data when searching some internet pages of this Site in order to fulfill your requests or needs. Any collection of such information on these pages will be carried out in accordance with the privacy rules contained on these websites, as well as the applicable regulations on the protection of personal data.

Some pages of this Site may store certain packages of information known as "cookies" on your computer. Cookies give us the answer to the question of how and when the page of this Site was visited and how many people visited it. This technology does not collect information about your personal identity, instead, the information is in aggregate form. The purpose of this technology and the information it collects is to help us improve our Site.

Payments & prices

All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be charged will be available in your bank statement expressed in your local currency through conversion at the exchange rates used by the card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion there is a possibility of a slight difference from the original price listed on our website.

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technologies. Data security during purchases is guaranteed by the payment card processor ChipCard a.d. Belgrade, so the entire payment process is performed on the pages of the payment card processor. Payment card information is not available to our system at any moment.

Balkan Roads d.o.o. is not liable for VAT.

Complaints, cancellation and refund

All our customers and users can at any time contact the email address booking@belgradewalkingtours.com as well as the phone +381 66 5091793 in case they have any question, complaint or order cancellation.

The service paid for by the client's card will be performed on the exact day/date chosen by the client, and the account will be debited at the time of booking, i.e. Payments and execution of transactions. After booking and payment, services cannot be canceled or refunded.

In case of cancellation of services by the merchant (Balkan Roads d.o.o.), the client is obliged to provide all necessary information in order to complete the transaction and for the company to issue a refund. The process itself can take up to 15 working days, depending on the client's bank and merchant. The costs of bank transactions and possible commissions are borne by the client.

In the case of a refund to a buyer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the refund, Balkan Roads d.o.o. is obliged to make the refund exclusively using the payment method used during the purchase.

Links to other sites

Links contained on the Site to independent websites are provided solely as a convenience to you. Balkan Roads d.o.o. has not reviewed the content of these sites, does not control them and is not responsible for any of these sites or their contents. Therefore, Balkan Roads d.o.o. is not their representative, does not provide any guarantees and accepts no obligations in relation to these sites or any information, software or other products that can be found there, or with the results that result from their use. If you decide to access any of the sites linked from our Site, you do so at your own risk.

Limitation of Warranties

The information, products, materials and/or services ("content") displayed on this site are provided "as is" without any warranties of any kind. Balkan Roads d.o.o. explicitly limits itself to the maximum degree determined by law, from any direct, indirect statutory or any other guarantee or representation, including guarantees of market profitability, fitness for a particular purpose or respect for intellectual or proprietary rights. The content consists exclusively of information of a general nature, which is not intended to solve specific situations or for any specific person or entity, and which does not constitute professional advice.

To the maximum extent permitted by law, Balkan Roads d.o.o. does not guarantee the accuracy, applicability, reliability and completeness of the content on this site, nor does it guarantee uninterrupted operation, timeliness, security or absence of errors. Balkan Roads d.o.o. may change the content of this site or the products and prices listed on the site at any time and without prior warning. The content on this site may be out of date, and Balkan Roads d.o.o. does not undertake to update it. content published on this site may refer to products, programs or services that are not available in your country. Consult with the Balkan Roads d.o.o. local office regarding the products, programs or services available to you.

Limitation of liability

To the maximum extent permitted by law, Balkan Roads d.o.o., its suppliers or third parties mentioned on this site shall in no event be liable for any damages (including, but not limited to, direct, indirect, incidental, consequential, special damages, or such as that resulting from the loss of a profile, loss of data or interruption of a business process) that arises as a consequence of the use, delay or inability to use, or the results of the use of this site, sites to which links from this site lead or content published here or on other sites mentioned, without regardless of whether it is based on a warranty, contract or other legal remedy or whether the client has been informed of the possibility of such damages. If your use of materials, information or services from this site results in the need for servicing or repair of equipment or data, you are responsible for the costs incurred.

Registered trademarks

All names, logos, trademarks, trademarks or service marks that appear on this Site are registered trademarks of the respective companies within Balkan Roads d.o.o. or other owners. You may not use the names, logos, trademarks, trademarks or service marks without the prior written consent of their respective owners.

All prices on this website are expressed in dinars. VAT is included in the price. Balkan Roads d.o.o. makes maximum use of all its resources so that all items on this site are shown to you with the correct specification names, photos and prices. However, we cannot guarantee that all information and photos of items on this site are completely correct.

Cookie Policy

What are "cookies"?

Cookies are small text files that are stored on your computer or mobile device. Cookies ensure more efficient functioning of websites and pages. Cookies allow our site to recognize you and remember important information to make your use of the site more comfortable.

How do third parties use "cookies" on the Balkan Roads website?

In order to provide certain services on its website, the company Balkan Roads d.o.o. may cooperate with third parties. Other advertisers and other organizations may use their own "cookies" to collect information about your activities on our website. This information may be used by a third party to display advertisements that it believes will be of interest to you based on the content you have viewed. The advertisers in question may also use this information to determine the effectiveness of their ads. We do not control third party cookies and to disable or delete them, please refer to the relevant third party's website for more information and instructions on how to disable them.

What "cookies" do we use?

The company Balkan Roads d.o.o. uses three types of cookies on its website:

  1. Functionality cookies
  2. Analytics cookies
  3. Marketing and advertising cookies

Functionality cookies

Functionality cookies help us improve your user experience when visiting our site. For example, functionality cookies enable a comparative display of the technical characteristics of two or more products and allow the site to remember the user's preferences.

Analytics cookies

Analytics cookies allow us to improve the overall user experience on the Balkan Roads site by collecting relevant analytical data. Also, analytics cookies help us record and record the difficulties you had when visiting the Balkan Roads site and show us the performance and effectiveness of our digital advertising.

You can get more information about analytics cookies at: https://policies.google.com/technologies/types

Marketing and advertising cookies

Marketing and advertising cookies help Balkan Roads d.o.o. and its partners to show you relevant ads, which are in line with your interests and which may be more meaningful to you than other, non-personalized digital ads. We may also use cookies from the marketing and advertising group to limit the number of times the same ad is displayed on the Balkan Roads site, as well as to evaluate the effectiveness of our digital marketing campaigns. This type of cookie allows us to display personalized advertisements on our partners' websites, on social networks, as well as on Internet content search sites, such as www.google.com.

You can get more information about marketing and advertising cookies at: https://policies.google.com/technologies/types

Legal information

The provisions of these rules supplement and do not cancel the legislative provisions in the area of personal data protection. In case of inconsistency between the provisions of these rules and legislative provisions in the area of personal data protection, the legislative provisions shall prevail.

Balkan Roads d.o.o. may change these rules at any time.

Balkan roads d.o.o
Omladinskih brigada 98,
1st floor, THE ONE business complex,
11070 Novi Beograd - Beograd
Reg. ID: 21599662
Tax ID: 112060732
Registered business activity: 7911 - Activity of travel agencies

Balkan roads d.o.o. is not liable for VAT.